Patience is important to keep the conversation on track, remain personable and provide a positive experience. Clients and customers might ask several questions, be unhappy or ask you to repeat instructions several times. It is important that you understand and identify with the feelings of others and communicate accordingly. Your interactions may begin with someone who is frustrated or unhappy. You will need to communicate with them in a clear, easy-to-understand way to solve the problem. You will need to be responsive in a timely manner.
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